Creating a Custom Plush Softie
There are 3 simple steps to follow
Step 1
Softie create : Start sketching, drawing or painting. Our artisans love details – the more the better! Upload your pictures or artwork to the website and its done.
Softie Selfie : Snap a selfie, upload it on our website and you are done!
Step 2
Once you’ve placed your order and sent us the artwork or photo, we’ll send you a confirmation email. Our artisans will start exploring fabrics, colours and shapes to create your unique Softie.
Step 3
It only takes a few short weeks for us to create your Softie. Before we ship your Softie, we’ll send you a photo, so you can have a sneak peek!
“Each Softie is lovingly crafted in our studio. We love discovering all the little details in children’s drawings and make sure to include these with the use of custom shapes, colours and fabrics.”
You will be updated on the progress on every step after order is placed
Customer satisfaction is our first priority and we know how curious you and your kids are to see your drawing turning into life. We keep you posted on the progress after the order is placed. There are a sort of 6 emails you will receive for the whole process of starting the softie production to delivery to your doorstep. All communication will be handled through [email protected]. Kindly add the email to a safe sender list so it doesn’t end up landing to your spam box.
Production lead time and process
Production lead time and process
Making a Softie usually takes 4 to 5 weeks from the time you place your order to when you receive it. These timelines usually depend on the season, but we make sure to have accurate lead times listed on our website so it’s easy to check.
When you submit your artwork or pictures online, you’ll have the opportunity to tell us about any other details that are important for us to include. We’ve been making Softies for a long time and we love the stories behind drawings, as well as learning more about the creative kids who drew them. The more information you provide, the more confidently we can create your Softie.
Shipping and delivery
Shipping and delivery
We vacuum pack our Softies before shipping to keep them clean and safe in transit. Softies come with optional to purchase a cotton gift bag, tissue paper and a ribbon so you can beautifully wrap the Softie when it arrives.
We ship to over 200 countries around the world, and we always work with the best couriers to make sure your Softie arrives quickly and in great condition.
How do we create custom stuffed animals
Watch a quick video of our team of artisans to work through the major processes bringing a drawing to life.