How it works
The first step starts with you. Get creative – sketching, drawing or painting. You could also snap a selfie or click a few pics of your family pet. Upload your pictures or artwork to the website and choose from a Softie Create, Softie Selfie or Softie Pet.
Once you’ve placed your order and sent us the artwork or photo, we’ll send you a confirmation. Our artisans love details – the more the better! Once they receive your picture, they’ll get making: exploring fabrics, colours and shapes to create your unique Softie.
It only takes a few short weeks for us to create your Softie. Before we ship it to you, we’ll send you a photo so you can have a sneak peek!
We love that special moment when you meet your Softie for the first time, so please do share it with us! #ChildsOwn
Lead time & Process
Making a Softie usually takes 2–4 weeks from the time you place your order to when you’ll receive the Softie. These timelines depend on the season, but we make sure to have accurate lead times listed on our website, so it’s easy to check.
When you submit your artwork or pictures online, you’ll have the opportunity to tell us about any other details that are important for us to include. We’ve been making Softies for a long time and we love the stories behind drawings, as well as learning more about the creative kids who drew them. The more information you provide, the more confidently we can create your Softie.
We accept Visa, MasterCard, American Express and PayPal. If you’d like to pay via international bank transfer, contact us and we’d be happy to accommodate.
If you’re squeezed for time, we’re happy to help. Get in touch with our team and we’ll prepare a custom quotation, which includes a surcharge for a shorter lead time.
Christmas is our busiest time of year. While the season varies, we recommend placing an order by the end of October to guarantee delivery by Christmas Day.
We will send you a confirmation email on the receipt of your order and payment, including an estimated shipping date. If you haven’t received a confirmation, please get in touch via [email protected]
Unfortunately, we’re unable to accept changes once an order has been placed. The process has a number of steps and it is difficult to incorporate feedback and updates before the Softie has been completed.
Absolutely! You can check the status of your Softie at any time by logging into the My Account section of the website.
We pride ourselves on the quality of our creations and pay close attention to the details in the artwork and photos we’re supplied. If, for any reason, your Softie doesn’t meet your expectations, feel free to get in touch via [email protected]
We welcome life-sized Softie orders, but need to cost these on a case by case basis. If you’d like to discuss big versions of Softies, contact us via [email protected]
Child’s Own have a pricing policy for multiple pieces and bulk orders. Feel free to contact us for details via [email protected]
Artwork has to be owned by you or you must have the license or right to reproduce it. Child’s Own cannot accept any liability due to Copyright or Intellectual Property Rights infringement.
We are more than happy to make Softies from the drawings of both the young and the young at heart!
Our Materials & Studio
We make sure to use high quality fabrics, features and plush for every one of our Softies. All our materials have been through strict testing to guarantee their safety and quality. Our studio uses environmentally responsible materials and production techniques and we make an effort to minimise and recycle waste and use renewable sources of energy wherever possible.
Softies made at Child’s Own studio use the highest quality of fabrics and finishings. All our plush is brand new and all materials go through strict testing to ensure safety and quality.
Our quality control encompasses the whole process. We inspect our fabrics as they arrive and our Softies are regularly tested to make sure they adhere to EN71 Standards (European Union Standards) along with ASTM F963 (USA).
Child’s Own Softies are not machine washable but a light spot clean should do the trick!
We have Softie Birth Certificates available for USD $5 per Softie.
Shipping & Delivery
We vacuum pack our Softies before shipping to keep them clean and safe during transit. Softies come with a cotton gift bag, tissue paper and a ribbon so you can beautifully wrap the Softie when it arrives.
We ship to over 200 countries around the world and we always work with the best couriers for the job to make sure your Softie arrives quickly and in great condition.
We ship to over 200 countries around the world. Scroll through the drop down menu on the order page to see all of the countries available.
We ship by Express Couriers who we trust. We always choose the best courier for the job and ensure that we use a service with package tracking. If, for any reason, your Softie hasn’t arrived, please contact us as soon as possible via [email protected]
We vacuum pack our Softies to keep them safe and clean during transit. We also include a cotton gift bag, tissue paper and ribbon so you can beautifully wrap up your Softie when it arrives.
Plush toys are free of duty for many countries. While some countries may insist on charging duty, this is outside of our control. Prices listed do not include tax or duty.
We take great care in packaging Softies for delivery. If the Softie arrives and is damaged, please contact us immediately via [email protected]
Give the Gift of a Softie
If you’d like to share the love and gift someone their own personalised Softie, we have gift cards available. Get in touch [email protected]
Do you provide opportunities for franchises?
If you’re interested in reseller or franchisee opportunities, contact the team at Child’s Own via [email protected] and we’re happy to discuss possibilities.
Questions? Get in touch, we're happy to help [email protected]